Legal — Fanukem

This page sets out the Legal Terms, Australian consumer information, our approach to privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and how to contact us about legal or privacy matters.

Applicable law: Victoria, Australia. For disputes we prefer good faith negotiation and, where necessary, mediation before litigation.

Terms of Service

By using fanukem.com and engaging our services you agree to our terms: scope of work must be agreed in writing, quotes are indicative until a site inspection, and deposits or staged payments may be required. We deliver residential interior repairs and renovations; third‑party approvals, building permits or strata consent are the client's responsibility unless otherwise specified in writing.

Quotes: valid for 30 days unless stated.
Variations: additional work or unforeseen conditions may be charged separately.
Liability: our liability is limited to re-performance or refund as permitted by Australian Consumer Law.

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Quick facts

ABN: 51 764 229 184
Address: Unit 5/34 Smith Street, Fitzroy VIC 3065

Australian Consumer Law (ACL) & Guarantees

We comply with the ACL. Services are provided with due care and skill and are fit for the purpose disclosed. If a major failure occurs, you are entitled to remedies such as re‑performance, refund, or compensation for reasonably foreseeable loss.

If you have a concern about workmanship or product, contact our team promptly so we can assess and propose a resolution.

Privacy & Personal Information (AUS)

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the APPs. We collect only what is necessary to provide quotations, schedule works, and manage projects. We retain records for the duration necessary to meet legal, warranty and tax obligations.

Privacy rights under Australian law include access to your personal information, corrections, and complaints to the Office of the Australian Information Commissioner (OAIC) if unresolved.

Read full Privacy Policy

Data we may collect

Contact details (name, phone, email)
Property details and photos of the work site
Payment and billing information

Access, correction and privacy requests

If you wish to access, correct, or request deletion of your personal information, or lodge a privacy complaint, use the form below or contact us by phone or email. We will respond within a reasonable time and in accordance with APP 12.

What to expect

We will acknowledge receipt within 5 business days.
Requests for access may be subject to verification or reasonable charges.
We aim to resolve most requests within 30 calendar days.

If unsatisfied, you may contact the OAIC: https://www.oaic.gov.au/

Intellectual property & content use

All content on fanukem.com including text, images and design is protected by copyright. You may view and print pages for personal, non-commercial use only. To request permission for reuse or to report an infringement, contact us via the details in the footer.

For alleged infringements, provide a written notice containing sufficient details to identify the material and your contact information.

FAQ — Legal & Privacy

We retain records for as long as necessary to meet tax, warranty and legal obligations — commonly 7 years for financial records.

Yes, subject to legal and operational constraints. Deletion requests will be assessed and actioned where lawful and practicable.

If we cannot resolve your complaint, you may lodge a complaint with the OAIC at https://www.oaic.gov.au/.